Kraftor
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Financial Guidelines

Payments & Refunds Policy

Understanding our billing cycles, milestone retainers, and cancelation structures.

Billing Models

Kraftor operates on structured, transparent billing systems. Depending on the project scope, complexity, and client preferences, we utilize two main billing setups:

Monthly Retainers

Best suited for continuous developer access, dedicated art support, or ongoing website maintenance. Invoiced on the 1st of every month. Service hours do not carry over to the subsequent billing cycle.

Milestone Billing

Best for fixed-scope IT and App Development products. Projects are segmented into stages (e.g. Discovery 15%, Design 25%, Development 40%, Handover 20%). Each stage triggers an invoice on milestone approval.

Invoices & Payments

All invoices are generated through our client portal billing dashboard. Payments must be processed within 7 calendar days of receipt. Accepted channels include direct bank transfers (ACH/NEFT), credit cards (via Stripe integration), and wire transfers.

Late payments exceeding 14 calendar days from the invoice date will result in temporary suspension of staging servers, design production runs, or portal login access until outstanding dues are cleared.

No Hidden Fees Commitment

All expenses—such as premium stock models, third-party hosting packages, and third-party API license structures—are declared and pre-approved by the client in writing. We do not apply any surcharges without prior consent.

Refund Contract Rules

To align client expectations with resource allocation (developers, motion graphics artists, project leads), Kraftor enforces a strict, transparent cancellation and refund policy:

1. Milestone Cancellations

If a milestone project is terminated by the client, refund rules are determined by the progress stage:

  • Before Design Phase: Full refund of milestone amounts, minus a 15% discovery setup charge.
  • During Design Phase: Refund up to 50% of the design milestone value, based on hours logged and draft concepts delivered.
  • During Code/Render Phase: No refunds are issued once active code bases are initialized on staging nodes or motion frames begin rendering.

2. Staging Delivery Exemptions

No refunds are granted under any circumstances once coded assets or final video assets are deployed, transferred, or delivered to client-controlled servers, repositories, or folders.

3. Requesting a Refund

Refund claims must be filed formally. To request review, open a support ticket under the billing category in the Portal Login. Our billing department reviews logs and responds within 5 business days.