Official terms, policies, and operational guidelines for Kraftor clients and partners.
Effective June 2026
Kraftor’s client policies are designed for clarity, efficiency and legal compliance. All projects are governed by the terms below. By engaging Kraftor’s services, the client agrees to these terms in full. References to applicable Indian laws and industry practices are provided for transparency.
Kraftor accepts work only through formal service packages, memberships, retainers, or pre-approved project plans. We do not offer one-off or piecemeal freelance tasks without an ongoing agreement. This ensures full scope definition, better project planning, and commitment on both sides.
New clients must first select a package or sign a service contract. One-off jobs or trials without a clear scope will be rejected. (This is in line with professional agency practices, as firms typically require defined contracts or purchase orders before beginning work.)
Example: A client cannot request a single logo design on an ad-hoc basis; they must engage Kraftor through a branding package or retainer.
All work is strictly prepaid. Kraftor will not commence work until the agreed fee is paid in full. Partial or deferred payments are not accepted unless explicitly arranged in a detailed payment schedule for large projects (see Milestone Payments below).
Payments must be made through Kraftor’s official payment gateway or bank transfer only. We do not accept cash, personal cheques, or informal digital payments. Using a recognized payment gateway ensures compliance with RBI regulations; for example, RBI guidelines require Payment Aggregators to remit funds to merchants (us) typically within one business day after delivery confirmation. This safeguards both client and provider.
All fees quoted are net of taxes and gateway charges. The client is responsible for any transaction fees or taxes (e.g. GST) imposed. For instance, even though UPI transactions carry zero MDR by law, payment gateways typically charge a ~2% “platform fee” plus 18% GST to cover processing (per RBI mandate and industry practice). We pass these exact fees to the client. (Example: If a ₹100 payment is made via UPI, the gateway may deduct ₹2 + ₹0.36GST; the client must remit the full gross amount so Kraftor receives the agreed fee.)
Key Point: Work begins only after full payment is confirmed. All deliverables (final designs, files, credentials) are released only after the account is fully settled. This is consistent with RBI/Payment Aggregator norms (settlement occurs after payment clears) and with contractual principles (services are provided against consideration).
Invoices are payable within 3 days of issuance unless otherwise agreed in writing. Kraftor issues all invoices promptly upon package confirmation or phase completion.
To encourage timely payment, we apply penalties on overdue invoices. These are reasonable and comparable to standard industry rates:
By comparison, the Indian MSME Development Act (2006) allows up to 45 days for payment to small businesses and prescribes statutory interest up to 3× the RBI bank rate for delays. Kraftor’s deadlines are far shorter. In design and service industries it’s common to charge ~1.5% per month (18% p.a.) interest on late payments. Our flat 10–20% penalties for brief delays approximate that level of annualized interest without lengthy compounding. (These pre-agreed fees are enforceable as “liquidated damages” under Section 74 of the Indian Contract Act, which allows reasonable breach compensation.)
If payment is not received by the 3-day due date, Kraftor will promptly notify the client. Continued non-payment may result in project hold, delay, or cancellation. (Kraftor is not obligated to work on credit.)
Each package includes up to 3 rounds of revisions or corrections, as specified. This covers minor changes (e.g. text edits, color adjustments, small layout tweaks) within the agreed scope.
Additional revisions beyond the included rounds will incur extra charges. Substantial changes (complete redesigns, new concepts, large scope expansions) are treated as new work and billed separately.
Policy Rationale: Limiting revisions is standard in creative contracts to prevent scope creep. (For context, many design firms explicitly limit rounds of review and charge for extras.) This keeps projects on schedule and budget.
Official project work and communications are handled Mon–Sat, 10:00 AM–6:00 PM IST. Messages outside these hours may receive next-business-day responses.
Our team observes a weekly off; however, urgent client issues during off-hours can be escalated via email. Emergency calls outside business hours are not guaranteed.
Clients should provide timely feedback and approvals during working hours. If client input is delayed, it will automatically extend project timelines (see Project Timelines below).
Project deadlines depend on service type, package level, and current workload. Each contract will specify an estimated delivery schedule (e.g. “6 weeks from kickoff”).
Kraftor prioritizes urgent and high-value packages. Priority Order: Premium > Business > Standard. Premium clients or expedited packages go to the front of the queue.
Timely provision of content (text, images, logos), approvals, and assets is critical. Any delay on the client’s part (late feedback, missing materials, or indecision) will pause the timeline. The schedule will then be extended by the duration of the delay. (This is a common industry practice to account for hold-ups outside the vendor’s control.)
Kraftor is not liable for delays caused by events beyond our control (e.g. natural disasters, major Internet outages, sudden law changes). In such cases, a reasonable extension will be negotiated.
Rush or one-day delivery is offered only by prior arrangement and subject to team availability. Because expedited service strains resources, extra fees apply.
If Express delivery is agreed, an additional fee of up to 50% of the project cost may be charged. (Exact percentage depends on how short the timeline is.) This aligns with practices in the industry, where premium service is billed at a higher rate.
Not all services can be done overnight. Some deliverables (e.g. full website development, heavy design projects) cannot realistically be compressed. Kraftor will advise if express completion is impossible or if the extra fees do not justify the scope.
Editable source files (e.g. Adobe Illustrator AI, Photoshop PSD, Figma designs, CDR, After Effects, source code, etc.) are not included by default. Clients receive final export formats (JPG/PNG/PDF) per package.
If the client requires source files for future editing, this must be specified upfront or requested later. Providing source files incurs an extra fee. (This is because by default we retain proprietary control of design assets. Industry-standard contracts treat source files as intellectual property that can be licensed or sold separately.)
Under the Indian Copyright Act, creative work done by freelancers or contractors does not automatically transfer to the client. Copyright remains with Kraftor (the creator) until we execute a written assignment. Kraftor’s default is to license the final work for client use only, while retaining ownership. Full ownership/ source ownership can be assigned after final payment with an agreement (often for an additional cost).
Once work on a project begins (after advance is paid and design drafts are delivered), payments are non-refundable. If the client cancels mid-project, the advance is forfeited. Any work already performed (designs, code, content) will be invoiced and payable in full. (This follows the legal principle that services rendered can be paid for even if the client later withdraws.)
For large or multi-phase projects, we may structure payment milestones. For example, 30% upfront (non-refundable), 30% after first deliverable, and 40% on final delivery. Advance payments are always non-refundable. (Segmented payment schedules are common for complex work, ensuring the provider is compensated for each completed phase.)
Kraftor reserves the right to terminate a project and refund any unearned portion if the client grossly breaches terms (e.g. repeated non-payment, harassment, illegal requests). However, we will credit the client only for any unused, pre-paid work. Any completed work up to termination remains payable.
These cancellation terms are consistent with Indian contract law: if a client refuses or fails to pay for services performed, the provider may retain funds already received and claim for work done. Similarly, a deposit is often considered “earnest money” once work is in progress.
Upon full payment, Kraftor grants the client a non-exclusive license to use the final deliverables for the agreed purposes (e.g. marketing, branding, internal use). Clients may not resell or redistribute Kraftor’s work without permission.
Unless explicitly forbidden in writing, Kraftor may showcase completed work in our portfolio, on our website, or in case studies. (This is standard; creative agencies often retain the right to display work as an example of their services.)
Any full transfer of copyright or exclusive ownership (beyond license) must be stipulated in the contract and often involves additional fees. As noted, under Section 17(c) of the Copyright Act, works created under a service contract vest in the employer (Kraftor) unless otherwise agreed. Clients should not assume copyright transfers automatically with payment; we make it explicit in writing when such transfer occurs.
These terms are governed by Indian law. Any disputes arising from Kraftor’s agreements will be subject to Indian jurisdiction and courts (typically in the city of our registered office), unless otherwise agreed in writing.
By engaging any Kraftor service, package, or project, the client acknowledges they have read, understood, and agreed to all the above terms. These terms constitute the full agreement between Kraftor and the client regarding the services.
These terms ensure transparency and professionalism. They are based on industry best practices and statutory guidelines (e.g. MSME Act payment limits, copyright law, RBI payment guidelines, etc.). They protect both client and Kraftor by setting clear expectations on scope, timelines, payment, and deliverables.
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